Overview: Voicemail settings (Edify App)

Edify App > Profile and Call Settings > Overview: Voicemail settings (Edify App)

This article provides an overview of voicemail settings in Edify App.

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Overview

In Edify App, the Voicemail container under Profile Settings is where you can configure your preferred voicemail configuration.

These configurations are available both to you and your Edify admin. Here is how you can customize your voicemail to your preference:

First, configure if you want to use a voicemail box with the Voicemail Enabled toggle. When enabled, you can further customize it with options to receive a transcription of the message in the email or an audio file of the message.

Additionally, you can opt to receive a fun joke at the bottom of the email notification. With additional settings, you can also configure how the inbound caller is greeted by either configuring text for Hammond to speak on your behalf or selecting an audio file recording to playback to the caller.

Lastly, it is important to note that the default configuration for your voicemail settings is set to Enabled for all toggles and a standardized text-to-speech message for Hammond to speak to the caller on your behalf. So, customize these settings to meet your needs; you can change these settings at any time.

Visual breakdown

A. Voicemail Enabled: The Voicemail Enabled toggle gives you the ability to allow callers to leave you a voicemail or not. When this setting is enabled, the call rings until the total ring time of your call reaches the ring time duration setting configured to your general voice settings. Once the call rings out, Edify automatically delivers the call to your voicemail, at which point the caller hears your voicemail greeting. When disabled, calls made to you continue to ring until you answer or until the caller hangs up.

B. Email Enabled: The Email Enabled toggle allows you to determine if you want to receive an email notification when a new voice message is saved in your voicemail box. This setting must be enabled if you want to also receive a transcription of the message, a copy of the message’s audio file, and/or a fun joke to brighten your day. When disabled, you do not receive an email notification of a new voicemail or any of the additions including a transcription, joke, or recording.

C. Transcribed Enabled: The Transcribe Enabled toggle allows you to determine if you want to receive a transcription of the voice message within your email notification. To receive the transcription, you must also have the Email Enabled toggle set to enabled. When disabled, you do not receive a transcription of the message in your email notification.

D. Email Joke Enabled: The Email Joke Enabled toggle allows you to determine if you want to receive a fun joke at the bottom of your email notification. These jokes are light and clever puns that aim to brighten your day. Again, this is an optional setting that you can enable or disable. To receive the joke, you must also have the Email Enabled toggle set to enabled. When disabled, you do not receive a joke at the bottom of your email notification.

E. Email File Enabled: The Email File Enabled toggle allows you to determine if you want to receive a copy of the voice message audio file within your email notification. To receive the recording file, you must also have the Email Enabled toggle set to enabled. When disabled, you do not receive a copy of the recording in your email notification.

F. Voicemail Greeting Type: The Voicemail Greeting Type menu gives you the ability to select which greeting type you want to use when callers reach your voicemail box. The options here are “Text To Speech” and “Play”.

  • Text To Speech: The Text-To-Speech setting gives you the ability to have Hammond read a message to the caller on your behalf.

  • Play: The Play setting gives you the ability to select the audio recording file that Hammond plays for the caller. To use this setting, record your custom, personalized voicemail greeting.

G. Voicemail Greeting: The Voicemail Greeting field is where you define the greeting that Hammond either speaks or plays for the caller. When “Text To Speech'' is your greeting type, then this area presents a text field and you can type the message that you want Hammond to speak to the caller. When “Play” is your greeting type, then this area displays the audio file that Hammond plays for the caller.