Overview: User voicemail settings (Edify Console)
This article provides an overview of the user voicemail settings that are configurable in Edify Console.
In this article
The voicemail container in the user workspace of Edify Console is where you configure a user’s voicemail settings.
These configurations tell Edify how to manage a user’s inbound softphone calls once the call reaches the user’s set ring time, which can be configured by admins (voice container in a user’s profile within Edify Console) and users (voice container under the call settings tab in the Edify application).
When configuring a user’s voicemail settings, both you and that user have access to customizing these settings.
Once you and/or the user updates any voicemail setting, reload the application to push the changes into effect.
You can either enable or disable voicemail inboxes on a user-by-user basis.
If a user has voicemail disabled, then all inbound softphone calls continue to ring the user until the caller hangs up.
However, if voicemail is enabled for the user, then there are several additional settings to configure for customizing the experience according to each user’s and/or your business needs.
A popular voicemail configuration is the voicemail to email setting. This sends the voicemail message to the user’s email once the message is left by the caller.
Once the voicemail to email setting is enabled, you and/or the user have the option to personalize the email notification in a few ways:
Voicemail to email attachment
When a new account is created, though, it’s important to note that the default configuration for this container is to enable all the voicemail settings, which is denoted by a green dot for all the toggles.
Review the labeled image and quick guides below for details about what each setting means and how to configure each setting.
The voicemail greeting can be configured by either the admin or the user themselves. There are two options for configuring the voicemail greeting:
Text to speech, where you input text that is read by Hammond
Play, where a recorded audio file is played