Overview: User voicemail settings (Edify Console)

Edify Console > Account > Users > Overview: User voicemail settings (Edify Console)

This article provides an overview of the user voicemail settings that are configurable in Edify Console.

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Overview

The voicemail container in the user workspace of Edify Console is where you configure a user’s voicemail settings.

These configurations tell Edify how to manage a user’s inbound softphone calls once the call reaches the user’s set ring time, which can be configured by admins (voice container in a user’s profile within Edify Console) and users (voice container under the call settings tab in the Edify application).

When configuring a user’s voicemail settings, both you and that user have access to customizing these settings.

Once you and/or the user updates any voicemail setting, reload the application to push the changes into effect.

Voicemail settings

You can either enable or disable voicemail inboxes on a user-by-user basis.

If a user has voicemail disabled, then all inbound softphone calls continue to ring the user until the caller hangs up.

However, if voicemail is enabled for the user, then there are several additional settings to configure for customizing the experience according to each user’s and/or your business needs.

A popular voicemail configuration is the voicemail to email setting. This sends the voicemail message to the user’s email once the message is left by the caller.

Once the voicemail to email setting is enabled, you and/or the user have the option to personalize the email notification in a few ways:

  • Voicemail to email attachment

  • Voicemail transcription

  • Email joke

When a new account is created, though, it’s important to note that the default configuration for this container is to enable all the voicemail settings, which is denoted by a green dot for all the toggles.

Review the labeled image and quick guides below for details about what each setting means and how to configure each setting.

Voicemail greeting

The voicemail greeting can be configured by either the admin or the user themselves. There are two options for configuring the voicemail greeting:

  • Text to speech, where you input text that is read by Hammond

  • Play, where a recorded audio file is played

Visual breakdown

  • Enable Voicemail: When enabled, the Enable Voicemail setting allows callers to leave a voice message for the user. The call rings until the total ring time of the call reaches the user’s ring time setting.

Once the call reaches the defined ring time, Edify automatically delivers the call to the user’s voicemail inbox.

  • Voicemail to Email: When enabled, the Voicemail to Email setting instructs Edify to send an email notification to the user when a new voice message is saved in the user’s voicemail box.

This setting must be enabled for the user to receive a transcription of the voicemail, a copy of the voicemail’s audio file, and/or the fun joke at the bottom of the email notification.

  • Voicemail to Email Attachment: When enabled, the Voicemail to Email Attachment setting instructs Edify to send a copy of the voice message audio file within your voicemail email notification. When this setting is enabled, you must also enable the Email Enabled toggle.

  • Voicemail Transcription: When enabled, the Voicemail Transcription setting instructs Edify to send a transcription of the voice message within your email notification. When this setting is enabled, you must also enable the Email Enabled toggle.

  • Email Joke: When enabled, the Email Joke setting instructs Edify to include a fun joke at the bottom of your email notification. These jokes are light and clever puns that aim to brighten your day. Again, this is an optional setting that the Admin and user can enable or disable. When this setting is enabled, you must also enable the Email Enabled toggle.

  • Greeting Type: The Greeting Type menu gives you the ability to define if you want your voicemail greeting to be read to callers by Hammond through text to speech or if you would like callers to hear an audio file, or, recording.

  • Greeting: The Greeting area can be either a text field or a menu, depending on the selection made in the Greeting Type menu. If you want to use text to speech, then this area presents as a text field for you to type your voicemail greeting message into. If you want to use an audio file or recording, this area presents as a menu, where you can select the audio file from the files that your Edify admin has uploaded to the system.