Add an interaction classification to a queue (Edify Console)

Edify Console > Queues > Add an interaction classification to a queue (Edify Console)

This article explains how to add an interaction classification to a queue in Edify Console.

Steps

1. Log into Edify Console at console.edify.cx.

2. Navigate to Queues > Queues.

3. Select the queue you want to add the interaction classification to.

4. Navigate to the Interaction Classification container.

5. Click the pencil icon in the top-right corner of the container.

6. In the Classifications column, choose Type or Result.

7. In the Name column, provide a name for the classification.

8. Click the Add button in the bottom-left corner of the container to add additional classifications and repeat steps 5 - 6 (as necessary).

9. Click the Save button in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.