Overview: Workflows settings panel (Edify Console)

Edify Console > Workflows > Overview: Workflows settings panel (Edify Console)

This article explains the Settings panel, which is one of the features of the editor workspace of Workflows in Edify Console.

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Before building the workflow, define the workflow’s settings. The settings of the workflow are the global configurations for the entire workflow that spans all workflow versions.

The Settings panel is where you update workflow settings. The setting details that are available in this menu include: the workflow’s name, date stamp for when the workflow version was created, default voice settings for when Hammond uses text-to-speech capabilities, and more. Jump down to the visual breakdown for Settings to learn more about it.

Visual breakdown

Below is the Settings panel for a workflow. Explore this visual breakdown to learn more about this important feature of Workflows.

  • Workflow Name: The Workflow Name field is where you create the name for the workflow. This is the global name for the workflow itself. This is different from the workflow version name. The workflow version name is the name that appears in the workflow version menu and it’s drafted once the version is created. The workflow version name can’t be modified.

  • Version created on: The Version created on section is where you see the date for when the workflow version was created. This is not the date it was published.

  • Default Workflow Voice Setting: The Default Workflow Voice Settings section is where you define the voice settings for the workflow. These settings are applied to all versions of the workflow. These settings tell Hammond which language and which voice of that language to use when text-to-speech is initiated.

      • Language menu: The language menu is where you set the default language for all prompts

      • Voice menu: The Voice menu is where you define which voice Hammond uses. This menu is dynamic based on the language that is selected.

      • Play button: The play button is where you preview the text-to-speech settings. Once clicked, Hammond speaks the message in the text field in the voice set in the Voice menu.

      • Trash can button: The trash button is how you remove the current settings.

      • Text field: The text field is where you draft a preview message that Hammond speaks when you click the play button.

  • Fake Typing Events: The Fake Typing Events toggle is where you define whether or not the workflow will use fake typing events during messaging interactions. Fake typing is when the system shows typing bubbles to the customer to signal that Hammond is crafting a response. When enabled, the customer will see typing bubbles right before Hammond sends a response to show a response is being crafted. When disabled, the customer won’t see typing bubbles before Hammond responds; instead, Hammond will just immediately send the response.