Queue manager
learning path
Before completing this learning path, we recommend completing the Queue Learning Path to learn foundational knowledge about Queue.
Queue manager learning path
Queue manager learning path
Learning path for Edify CX managers for coaching in Queue and using Analytics.
Total time: 3 hours
Visit the Edify App Course Catalog to find and complete more courses related to how you'll work in Edify.
Course 1: Welcome to Edify
Course 2: Tour Softphone
Course 3: Tour Chat
Course 4: Welcome to real-time coaching in Queue
Course 5: Viewing interactions in Queue
Course 6: Interaction viewer controls in Queue
Course 7: Coaching completed interactions
Course 8: Tour Edify Analytics
Course 9: Intro to Reports workspaces
Course 10: Intro to Charts workspace
Course 11: Intro to Dashboards workspace