Queue Learning Path


Queue User Learning Path

Learning path for Edify CX users to learn about queue and managing interactions.

Course: Intro to App

Course: Manage your status for Edify CX users

Course: Tour Queue

Course: Tour interaction

Course: Transferring Interactions

After completing these basic queue courses, visit the Edify App Course Catalog to find and complete more courses related to how you'll work in Edify.

After you've completed the above courses, and you're ready to practice working in Edify as a queue user, access the Edify CX Practice Checklists course.