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Softphone

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Softphone

In App, the Softphone workspace is where you can make and receive phone calls, send and receive faxes, and check voicemail messages.

Softphone

Overview: Softphone workspace

Softphone multiline

Overview: Softphone multiline

Accept or reject a voice interaction on an open softphone line

Answer a call ringing on an open softphone line

Create an additional call with an open softphone line

Decline a call ringing on an open softphone line

Resume a holding call on another line

Softphone transfers

Overview: Softphone transfers

Send a call from softphone to another device

Transfer calls to a coworker from softphone

Transfer calls to an external number from softphone

Conference a person into call from softphone

Softphone voicemails

Overview: Softphone voicemails

Delete a voicemail

Download a voicemail

Listen to a voicemail

Listen to a voicemail greeting

Mark voicemail notifications as read or unread

Return a call from a voicemail message

Review voicemail transcript

Search for a specific voicemail

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