Overview: Softphone call controls (Edify App)
This article provides an overview of call controls in softphone in Edify App.
In this article
In Edify App, the softphone call controls are where you handle phone calls you make or receive on your softphone (webRTC). The call control panel automatically appears in the top-right corner of Edify App whenever you make or receive a call.
With the softphone call controls, you can perform common actions like:
Accept a call
Reject a call
Mute your audio on a call
Transfer a call to a coworker
Transfer a call to another device
Hang up a call
The softphone call controls panel also provides an audio settings menu (item I in the Visual breakdown section below) where you can select which audio device you want to use for the call (like your browser softphone or a headset).
Note: Before managing calls through the Softphone, ensure that your call settings are configured appropriately. If you prefer to only use a deskphone or to route your inbound calls elsewhere, disable webRTC in your call settings to turn your softphone off.
See the Visual breakdown section below for a detailed description of each of the softphone call controls.