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  • Edify App
    • Overview: Workspaces of Edify App
    • Queue
      • Interactions
    • Analytics
    • Dashboards
    • Status
    • Softphone
    • Team View
    • Chat
    • Profile and Call Settings
    • Mobile
    • Workflow Replay
  • Edify Console
    • Overview: Workspaces of Edify Console
    • Account
    • CX
    • Numbers
    • Workflows
    • Queues
    • Objects
  • Edify API
  • Training
  • Learning center
    • Edify release notes
    • What's new
 
  • Home
  • Get started
  • Edify App
    • Overview: Workspaces of Edify App
    • Queue
      • Interactions
    • Analytics
    • Dashboards
    • Status
    • Softphone
    • Team View
    • Chat
    • Profile and Call Settings
    • Mobile
    • Workflow Replay
  • Edify Console
    • Overview: Workspaces of Edify Console
    • Account
    • CX
    • Numbers
    • Workflows
    • Queues
    • Objects
  • Edify API
  • Training
  • Learning center
    • Edify release notes
    • What's new
  • More
    • Home
    • Get started
    • Edify App
      • Overview: Workspaces of Edify App
      • Queue
        • Interactions
      • Analytics
      • Dashboards
      • Status
      • Softphone
      • Team View
      • Chat
      • Profile and Call Settings
      • Mobile
      • Workflow Replay
    • Edify Console
      • Overview: Workspaces of Edify Console
      • Account
      • CX
      • Numbers
      • Workflows
      • Queues
      • Objects
    • Edify API
    • Training
    • Learning center
      • Edify release notes
      • What's new

Queue

Edify App > Queue

In Edify App, the Queue workspace is where queue users engage with customers, monitor real-time activity of the queues, and create outbound interactions.

Queue

Overview: Queue workspace

Overview: Queue list in Queue

Log into or out of a queue

Accept an interaction

Interactions

Click the link below to read articles about the Interaction workspace.

View interaction articles

Outbound interactions

Overview: Outbound interactions in Queue

Create an outbound email in Queue

Create an outbound phone call in Queue

Create an outbound task in Queue

Create an outbound text message in Queue

Home list

Overview: Home in Queue

Overview: Home List in queue

Overview: Home list Status column in Queue

Overview: Home list Action column in Queue

Overview: Home list Communication Type column in Queue

Overview: Filters and search in Queue Home

Set Home list reload interval in Queue

Shortcut to opening interactions in the Queue Home list

Home list views

Overview: Home list views in Queue

Overview: Home list custom views in Queue

Create a custom view in the Queue Home list

Modify a custom view in the Queue Home list

Search for a specific active interaction in Queue

Search for a specific completed interaction in Queue

Need help finding a resource?

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