Create an outbound phone call in Queue
(Edify App)

Edify App > Queue > Create an outbound phone call in Queue (Edify App)

This article explains how to create an outbound phone call in Queue in Edify App.

Steps

1. Log into Edify App at app.edify.cx.

2. Open the Queue workspace.

3. Open the Queue menu.

4. Select Home.

5. Open the outbound queue menu.

6. Select the queue you want to create the interaction from.

7. Click into the Create interaction field.

8. Enter the desired phone number to call.

9. Open the interaction type menu.

10. Select Phone.

11. Click the create interaction button.

12. Proceed with the interaction as usual.