Clone a completed interaction
(Edify App)

Edify App > Queue > Interactions > Clone a completed interaction (Edify App)

This article explains how to clone a completed interaction in Edify App.

Steps

1. From a completed interaction, click the clone button.

2. The Clone Interaction box will appear. You are able to modify the following fields:

  • Subject

  • Name

  • Phone

  • Email

  • Queue

  • Interaction Type

3. Click Create to complete the cloning process. This will automatically connect you with the new interaction.