Clone a completed interaction
(Edify App)

This article explains how to clone a completed interaction in Edify App.

Steps

1. From a completed interaction, click the clone button.

2. The Clone Interaction box will appear. You are able to modify the following fields:

• Subject

• Name

• Phone

• Email

• Queue

• Interaction Type

3. Click Create to complete the cloning process. This will automatically connect you with the new interaction.