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  • Home
  • Get started
  • Edify App
    • Overview: Workspaces of Edify App
    • Queue
      • Interactions
    • Analytics
    • Dashboards
    • Status
    • Softphone
    • Team View
    • Chat
    • Profile and Call Settings
    • Mobile
    • Workflow Replay
  • Edify Console
    • Overview: Workspaces of Edify Console
    • Account
    • CX
    • Numbers
    • Workflows
    • Queues
    • Objects
  • Edify API
  • Training
  • Learning center
    • Edify release notes
    • What's new
  • More
    • Home
    • Get started
    • Edify App
      • Overview: Workspaces of Edify App
      • Queue
        • Interactions
      • Analytics
      • Dashboards
      • Status
      • Softphone
      • Team View
      • Chat
      • Profile and Call Settings
      • Mobile
      • Workflow Replay
    • Edify Console
      • Overview: Workspaces of Edify Console
      • Account
      • CX
      • Numbers
      • Workflows
      • Queues
      • Objects
    • Edify API
    • Training
    • Learning center
      • Edify release notes
      • What's new

Analytics

Edify App > Analytics

In Edify App, the Analytics workspace is where you create and view reports and build and view charts to monitor account activity.

Analytics

Analtics workspace

Overview: Analytics workspace

Charts

Overview: Charts

Exporting reports

Overview: Exporting reports

Export a report as a JSON or CSV file

Reports

Overview: Fundamentals of reporting

Overview: Report settings

Tutorial: Groups, filters, and functions in reports

Report library

Create a report

Duplicate a report

Rename a report


Data source and table reference

Overview: Data sources for reports

Data sources

Inbound Call Data

Interaction User Silence Segments

Interaction Segments

Interactions

Outbound Call Data

Queues

Tags

User Call Data

User Events

User Status

User Status History

Users

Workflow Items

Workflow Session History

Workflow Sessions

Workflow Versions

Workflows

Tables

Accounts

Inbound Call Data

Interaction Segments

Interaction Tags

Interaction User Silence Segments

Interactions / Interaction Details

Outbound Call Data

Queue Logins

Queues

Tags

Transcription Both

Transcription Customer

Transcription User

User Call Data

User Events

User Status

User Status History

Users

Workflow Items

Workflow Session History

Workflow Sessions

Workflow Versions

Workflows

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