Table: Transcription Both (Edify App)
This article contains column documentation for the Transcription Both table in the Analytics workspace in Edify App.
In this article
Overview
The Transcription Both table contains transcription information about both parties on an interaction (both the queue user and the customer).
This table contains the transcription text of both parties on the call, as well as a unique identifier for each transcription record.
Data sources using this table
This table is available in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables.
Column descriptions
This section alphabetically lists and describes each of the columns in the Transcription Both table.
Text - Both
Contains the transcribed text of both the customer’s and the user’s portion of the interaction. If the interaction doesn’t have an associated transcription, this field is blank.
Transcription Id - Both
Contains the unique identifier of the transcription record. If the interaction doesn’t have an associated transcription, this field is blank.