Catalyst Learning for You
Welcome to training for your Avaya.cx account
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Catalyst Learning for You is the training system for users. This is where you can complete courses to grow and showcase your skills. Scroll down to enroll in the learning path right for you or just sign up for a free account to start browsing the catalog.
Learning path for new customers
Are you a new customer? We recommend completing the one or more of the below learning paths to practice skills and learn concepts important to starting with your account. These learning paths are for new customers, based on a specific user role or product.
Foundations learning paths
CX Foundations
CX Foundations
In this learning path, you'll learn the foundational concepts about being a general user of the solution.
Time: 5 hours
Enroll in learning path
Enrollment Key: FoundationsCX
Coaching Foundations
Coaching Foundations
In this learning path, you'll learn about the features that queue managers use for monitoring and coaching inside of the queue.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsCoaching
Analytics Foundations
Analytics Foundations
In this learning path, you'll learn the foundational concepts for the products and features available in the Analytics product for the solution.
Time: 4 hours
Enroll in learning path
Enrollment Key: FoundationsAnalytics
Console Foundations
Console Foundations
In this learning path, you'll learn about the foundational topics and concepts important to all admins beginning their journey into setting up their account in Console.
Time: 6 hours
Enroll in learning path
Enrollment Key: FoundationsConsole
EX Foundations
EX Foundations
In this learning path, you'll learn about the main products available for office users.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsEX
Already familiar with the basics? Visit the course catalog to browse other content relevant to you.
Sneak peek
Are you a potential new customer and just want to take a tour of it? We recommend completing this learning path to take a quick tour of our solution. This learning path is for potential customers, those just wanting a sneak peek of the product and core features.
Quick Look learning path
Quick Look learning path
In this learning path, you'll take a quick look at each of the products and features of the solution, like chat, Sync, queue, Analytics, and more. This course is best for people interested in a sneak peek of each product.
Time: ~10 minutes per course (Total time: 1 hour)
Enroll in learning path
Enrollment Key: QuickLook
What's new at Catalyst Learning for You?
See what new course have been published to Catalyst Learning for You by checking out our What's New page. All new Catalyst content is listed on that page each week.
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