Catalyst Learning for You

Welcome to the training website for Edify

What's Catalyst Learning for You?

Catalyst Learning for You is the training website for Edify solution end users. This is where you can enroll in and complete courses to grow and showcase your skills. Sign up for a free account and start completing courses today. Contact Edify Support with any questions about Catalyst Learning for You.

What's new at Catalyst Learning for You?

Check this page every Monday to see what new courses have been published in Catalyst Learning for You. 

September 11, 2023

New courses

Previous weekly releases

Quick look at Edify solution

Are you new to the Edify and just want to take a tour of it? We recommend completing this learning path to take a quick tour of the Edify Solution. This learning path is for potential customers, those just wanting a sneak peek of Edify and core products.

Quick Look: Edify solution learning path

In this learning path, you'll take a quick look at each of the products and features of the Edify solution, like chat, Sync, queue, Analytics, and more. This course is best for people interested in a sneak peek of each product.

Time: 1 hour

Enroll in learning path
Enrollment Key: QuickLook

Learning path for new customers

Are you a new customer of Edify? We recommend completing the one or more of the below learning paths to practice skills and learn concepts important to starting with Edify. These learning paths are for new customers, based on a specific user role or product.

 Edify Solution Foundations learning paths

Edify CX Foundations

In this learning path, you'll learn the foundational concepts about being a general user of the Edify solution. 

Time: 5 hours

Enroll in learning path
Enrollment Key: FoundationsCX

Coaching & Live Monitoring Foundations

In this learning path, you'll learn about the features that Edify CX managers use for monitoring and coaching inside of the queue.

Time: 3 hours

Enroll in learning path
Enrollment Key: FoundationsCoaching

Analytics Foundations

In this learning path, you'll learn the foundational concepts for the products and features available in the Analytics product for the Edify solution.

Time: 4 hours

Enroll in learning path
Enrollment Key: FoundationsAnalytics

Edify Console Foundations

In this learning path, you'll learn about the foundational topics and concepts important to all Edify admins beginning their journey into setting up their account in Edify Console. 

Time: 6 hours

Enroll in learning path
Enrollment Key: FoundationsConsole

Edify EX Foundations

In this learning path, you'll learn about the main products available for users with an Edify EX license.

Time: 3 hours

Enroll in learning path
Enrollment Key: FoundationsEX

Already familiar with the basics of Edify? Visit the course catalog and filter by the "Featured" tag to see a full list of this content. Otherwise, browse the catalog to find other content relevant to you.