Catalyst Learning for You
Welcome to the training website for Edify
What's Catalyst Learning for You?
Catalyst Learning for You is the training website for Edify solution end users. This is where you can enroll in and complete courses to grow and showcase your skills. Sign up for a free account and start completing courses today. Contact Edify Support with any questions about Catalyst Learning for You.
What's new at Catalyst Learning for You?
Check this page every Monday to see what new courses have been published in Catalyst Learning for You.
September 11, 2023
New courses
No new courses this week. Check back again next week!
Previous weekly releases
September 5, 2023
No new courses this week.
August 28, 2023
August 21, 2023
August 14, 2023
No new courses this week.
July 31, 2023
July 24, 2023
Quick look at Edify solution
Are you new to the Edify and just want to take a tour of it? We recommend completing this learning path to take a quick tour of the Edify Solution. This learning path is for potential customers, those just wanting a sneak peek of Edify and core products.
Quick Look: Edify solution learning path
In this learning path, you'll take a quick look at each of the products and features of the Edify solution, like chat, Sync, queue, Analytics, and more. This course is best for people interested in a sneak peek of each product.
Time: 1 hour
Enroll in learning path
Enrollment Key: QuickLook
Learning path for new customers
Are you a new customer of Edify? We recommend completing the one or more of the below learning paths to practice skills and learn concepts important to starting with Edify. These learning paths are for new customers, based on a specific user role or product.
Edify Solution Foundations learning paths
Edify CX Foundations
In this learning path, you'll learn the foundational concepts about being a general user of the Edify solution.
Time: 5 hours
Enroll in learning path
Enrollment Key: FoundationsCX
Coaching & Live Monitoring Foundations
In this learning path, you'll learn about the features that Edify CX managers use for monitoring and coaching inside of the queue.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsCoaching
Analytics Foundations
In this learning path, you'll learn the foundational concepts for the products and features available in the Analytics product for the Edify solution.
Time: 4 hours
Enroll in learning path
Enrollment Key: FoundationsAnalytics
Edify Console Foundations
In this learning path, you'll learn about the foundational topics and concepts important to all Edify admins beginning their journey into setting up their account in Edify Console.
Time: 6 hours
Enroll in learning path
Enrollment Key: FoundationsConsole
Edify EX Foundations
In this learning path, you'll learn about the main products available for users with an Edify EX license.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsEX
Already familiar with the basics of Edify? Visit the course catalog and filter by the "Featured" tag to see a full list of this content. Otherwise, browse the catalog to find other content relevant to you.