Catalyst Learning for You
Welcome to the training system for Edify
Catalyst Learning for You is the training system for Edify solution users. This is where you can enroll in and complete courses to grow and showcase your skills. Scroll down to enroll in the learning path or program right for you or just sign up for a free account to start browsing our course catalog today.
Edify Partner Certificate programs
Are you an Edify partner? Whether you're interested in selling, demoing, deploying, or supporting Edify, we have a certificate track for you.
Email your Edify contact to obtain enrollment information and details about these programs.
Learning path for a sneak peek
Are you a potential new customer to Edify and just want to take a tour of it? We recommend completing this learning path to take a quick tour of the Edify Solution. This learning path is for potential customers, those just wanting a sneak peek of Edify and core products.
Quick Look: Edify solution learning path
In this learning path, you'll take a quick look at each of the products and features of the Edify solution, like chat, Sync, queue, Analytics, and more. This course is best for people interested in a sneak peek of each product.
Time: ~10 minutes per course (Total time: 1 hour)
Enroll in learning path
Enrollment Key: QuickLook
Learning path for new customers
Are you a new customer of Edify? We recommend completing the one or more of the below learning paths to practice skills and learn concepts important to starting with Edify. These learning paths are for new customers, based on a specific user role or product.
Edify Solution Foundations learning paths
Edify CX Foundations
In this learning path, you'll learn the foundational concepts about being a general user of the Edify solution.
Time: 5 hours
Enroll in learning path
Enrollment Key: FoundationsCX
Coaching & Live Monitoring Foundations
In this learning path, you'll learn about the features that Edify CX managers use for monitoring and coaching inside of the queue.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsCoaching
Analytics Foundations
In this learning path, you'll learn the foundational concepts for the products and features available in the Analytics product for the Edify solution.
Time: 4 hours
Enroll in learning path
Enrollment Key: FoundationsAnalytics
Edify Console Foundations
In this learning path, you'll learn about the foundational topics and concepts important to all Edify admins beginning their journey into setting up their account in Edify Console.
Time: 6 hours
Enroll in learning path
Enrollment Key: FoundationsConsole
Edify EX Foundations
In this learning path, you'll learn about the main products available for users with an Edify EX license.
Time: 3 hours
Enroll in learning path
Enrollment Key: FoundationsEX
Already familiar with the basics of Edify? Visit the course catalog to browse other content relevant to you.
What's new at Catalyst Learning for You?
See what new course have been published to Catalyst Learning for You by checking out our What's New page. All new Catalyst content is listed on that page each week.