Table: Transcription User (Edify App)

This article contains column documentation for the Transcription User table in the Analytics workspace in Edify App. 

Overview

The Transcription User table contains transcription information about the user (agent) on an interaction, including the transcription text of the user’s audio and the unique identifier of the transcription record.

Note that this table only tracks the transcription of the user who owns the interaction and no other users who might be participants on the interaction (like a manager or supervisor who’s joined the interaction for coaching or escalation purposes).

Data sources using this table

This table is available in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables. 

• Interactions

Column descriptions

This section alphabetically lists and describes each of the columns in the Transcription User table.