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Table: Outbound Call Data (App)

App > Analytics > Table: Outbound Call Data (App)

This article contains column documentation for the Outbound Call Data table in the Analytics workspace in App.

Overview

The Outbound Call Data table contains information about calls made from the Avaya system to a remote destination. When we say ‘calls’ made from Avaya, this means any type of phone call. So, this table shows calls started by a queue user from the Queue and phone calls started from an user’s extension.

Data sources using this table

This table is included in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables.

Outbound Call Data

Column descriptions

This section alphabetically lists and describes each of the columns in the Outbound Call Data table.

Call Id

Contains the unique identifier of the call associated with the outbound call data record.

Completed At

Contains the recorded date and time of when the outbound call was completed.

Created At

Contains the recorded date and time of when the outbound call data record was created.

Duration

Contains the duration of the outbound phone call (in seconds).

From, Country

Contains the two-letter country code (ISO 3166-1 alpha-2) of the sending party (Avaya).

From, Country Calling Code

Contains the country calling code of the sending party (Avaya) for the outbound call.

From, E164 Format

Contains the phone number of the sending party (Avaya) in E.164 format for the outbound call.

From, International Format

Contains the phone number of the sending party (Avaya) in international format for the outbound call.

From, National Format

Contains the phone number of the sending party (Avaya) in national format for the outbound call.

From, Number Type

Contains the type of phone number being used by the sending party (Avaya) for the outbound call.

Values you will see here include:

TF (toll free)
LI (local)

Id

Contains the unique identifier of the outbound call data record.

Outbound Caller Name

Contains the name associated with the outbound caller number (if present). If not present, this value is blank.

Outbound Caller Number

Contains the Caller ID phone number of the user making the outbound phone call.

Outbound Name

Contains the name associated with the recipient of the outbound call. If not present, this value is blank.

Outbound Number

Contains the phone number of the recipient of the outbound call.

Packet Loss, From Avaya

Contains the total number of data packets sent from the Avaya system to the remote party that were lost.

Packet Loss, To Avaya

Contains the total number of data packets sent from the remote to party to the Avaya system that were lost.

Packets Sent, From Avaya

Contains the total number of data packets that were sent from the Avaya system to the remote party.

Packets Sent, To Avaya

Contains the total number of data packets sent from the remote party to the Avaya system.

To, Country

Contains the two-letter country code (ISO 3166-1 alpha-2) of the receiving party of the outbound call.

To, Country Calling Code

Contains the country calling code of the receiving party of the outbound call.

To, E164 Format

Contains the phone number of the receiving party in E.164 format of the outbound call.

To, International Format

Contains the phone number of the receiving party in international format for the outbound call.

To, National Format

Contains the phone number of the receiving party in national format for the outbound call.

To, Number Type

Contains the type of phone number being used by the receiving party for the outbound call.