Table: Outbound Call Data (Edify App)
This article contains column documentation for the Outbound Call Data table in the Analytics workspace in Edify App.
In this article
Overview
The Outbound Call Data table contains information about calls made from Edify to a remote destination. When we say ‘calls’ made from Edify, this means any type of phone call. So, this table shows calls started by a queue user from the Queue and phone calls started from an user’s extension.
Data sources using this table
This table is included in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables.
Column descriptions
This section alphabetically lists and describes each of the columns in the Outbound Call Data table.
Call Id
Contains the unique identifier of the call associated with the outbound call data record.
Completed At
Contains the recorded date and time of when the outbound call was completed.
Created At
Contains the recorded date and time of when the outbound call data record was created.
Duration
Contains the duration of the outbound phone call (in seconds).
From, Country
Contains the two-letter country code (ISO 3166-1 alpha-2) of the sending party (Edify).
From, Country Calling Code
Contains the country calling code of the sending party (Edify) for the outbound call.
From, E164 Format
Contains the phone number of the sending party (Edify) in E.164 format for the outbound call.
From, International Format
Contains the phone number of the sending party (Edify) in international format for the outbound call.
From, National Format
Contains the phone number of the sending party (Edify) in national format for the outbound call.
From, Number Type
Contains the type of phone number being used by the sending party (Edify) for the outbound call.
Values you will see here include:
TF (toll free)
LI (local)
Id
Contains the unique identifier of the outbound call data record.
Outbound Caller Name
Contains the name associated with the outbound caller number (if present). If not present, this value is blank.
Outbound Caller Number
Contains the Caller ID phone number of the user making the outbound phone call.
Outbound Name
Contains the name associated with the recipient of the outbound call. If not present, this value is blank.
Outbound Number
Contains the phone number of the recipient of the outbound call.
Packet Loss, From Edify
Contains the total number of data packets sent from Edify to the remote party that were lost.
Packet Loss, To Edify
Contains the total number of data packets sent from the remote to party to Edify that were lost.
Packets Sent, From Edify
Contains the total number of data packets that were sent from Edify to the remote party.
Packets Sent, To Edify
Contains the total number of data packets sent from the remote party to Edify.
To, Country
Contains the two-letter country code (ISO 3166-1 alpha-2) of the receiving party of the outbound call.
To, Country Calling Code
Contains the country calling code of the receiving party of the outbound call.
To, E164 Format
Contains the phone number of the receiving party in E.164 format of the outbound call.
To, International Format
Contains the phone number of the receiving party in international format for the outbound call.
To, National Format
Contains the phone number of the receiving party in national format for the outbound call.
To, Number Type
Contains the type of phone number being used by the receiving party for the outbound call.
Values you will see here include:
TF (toll free)
LI (local)
Total Billing Minutes
Contains the total number of minutes billed for this outbound phone call. Edify invoicing follows the 60/60 billing standard. For example, this standard in practice means that a phone call with a duration of 1.5 minutes will have a billing total of 2 minutes.