Data source: Tags (Edify App)

The Tags data source is a collection of tables you can use to build reports related to tags in Edify App.

In this article

Overview

The Tags data source is one of several data sources available for creating reports in Edify App. To learn more about data sources in general, please see: Overview: Data sources for reports (Edify App).

With the Tags data source, you can create reports that show general information about all of the tags on your account.

You can use this data source to retrieve information like: 

• What tags does our account have?

• Which tags are active and which are not active?

• What is the weight of each tag?

• What are the highest and lowest weighted tags on the account?

• How does a tag’s weight compare to the weight of other tags on the account?

• Which active tags are required tags?

This article provides common use for the data source and a list of its tables.

Use case

The most common use case for the Tags data source is for creating a view of all the tags on your account to see which are required tags and which are not. 

Additionally, it’s common to create a report of all the tags on the account to sort them by weight to understand how the tags compare to each other. This report helps you better understand which tags are more important than others to know how interactions will be processed in the queue. The higher the weight of the tag, the higher the tag’s importance. This means higher weighted tags will be delivered to an available queue user or a lower weighted tag.

With the Tags data source, you can also make a single view of all the tags on your account to be able to quickly see characteristics about them, including their weights and whether or not they’re active.

Tables

The Tags data source consists of only the Edify database tables that relate to this data source. This ensures that you access the data that is relevant to this data source and the reports you’re likely to build with it.

Below are the tables available when creating a report with this data source. Click any of the links below to view column documentation for each table.