Table: User Status (Edify App)

Edify App > Analytics > Table: User Status (Edify App)

This article contains column documentation for the User Status table in the Analytics workspace in Edify App

In this article


The User Status table contains information related to your user settings and call statuses, including how long they’ve been in a certain status.

Data sources using this table

This table is included in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables. 

Column descriptions

This section alphabetically lists and describes each of the columns in the User Status table.


Contains the icon code associated with the user status.


Specifies whether the user’s current status is set to a status combination that allows for the agent to automatically receive interactions via Edify’s automatic interaction distribution (AID) process. This is true when a queue user:

If the queue user has CX Login enabled, but a status type of anything other than ‘available’, like ‘busy’ or ‘away’, then Edify pauses automatically delivering inbound interactions to them. 

The values you will see here include:

Last Updated

Contains the recorded date and time of when the user status record was last updated (the last time the user status changed).

Last Updated By

Contains the unique identifier of the user who last modified the user’s status. This could be:


Contains the status message or reason communicating the user’s status. This value can be provided by either the user or the system.

Status messages provided by the system include:

Status Type

Contains the type of status. The type of status is reflected by the color next to the status in Edify.

Status types include:

User Id

Contains the unique identifier of the user associated with the user status record.

Voip Status

Contains the current voice over IP status associated with the user status.

Voip statuses include: