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Table: Workflow Items (App)

App > Analytics > Table: Workflow Items (App)

This article contains column documentation for the Workflow Items table in the Analytics workspace in App.

Overview

The Workflow Items table contains general information about workflow modules across all workflows and workflow versions.

The Workflow Items table shows you what workflow modules are on a particular workflow version. It contains general information about workflow module, including:

What is the name of the module?
What type of module is it?
When was it created and who created it?
When was it last updated and who updated it?
What workflow is it on?
What workflow version is it in?

Data sources using this table

This table is included in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables.

Column descriptions

This section alphabetically lists and describes each of the columns in the Workflow Items table.

Created By

Contains the unique identifier of the user who created the workflow item.

Created On

Contains the recorded date and time of when the workflow item was created.

Data

Contains general information related to the workflow item like:

The positional data of the workflow item in the workflow (represented by x and y coordinates)
The label of the workflow item
The links of the inbound and outbound ports of the workflow item

This data is used for a primarily internal purpose by Avaya to display and process workflow items.

From Workflow Item Id

Contains the identifier of the workflow item that precedes the workflow item.

Label

Contains the text that displays on the workflow item in the workflow workspace.

Last Updated By

Contains the unique identifier of the user who last modified the workflow item.

Last Updated On

Contains the recorded date and time of when the workflow item was last modified.

Sound File

Contains a link to an audio file if the workflow item recorded any audio.

Text To Speech

Contains any text that will be recited to speech. This field is used for the following workflow items:

say
sayGather
sayIntent

Type

Contains the type of workflow module.

Workflow item types include:

abRouting
amd
attendant
calculateSentiment
createCall
createInteraction
decision
detectLanguage
dna
dynamicScripting
end
exportReport
hangup
insert
lookup
loopControl
loopEnd
loopStart
modifyPoints
modifyTags
publishMessage
say

sayGather
sayIntent
sendChatMessage
sendEmail
sendSms / sendSMS
setVariable
start
startRecording
stopRecording
timeControl
transcribe
transfer
translate
update
updateInteraction
waitPeriod
webhook
salesforceInsert
salesforceUpdate
zendeskInsert
zendeskUpdate

Workflow Id

Contains the unique identifier of the workflow that the workflow item is part of.

Workflow Item Id

Contains the unique identifier of the workflow item on a particular workflow version. The unique identifier changes whenever the workflow version changes.

Workflow Version Id

Contains the unique identifier of the workflow version that the workflow time is part of.

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