Data source: User Call Data (Edify App)
The User Call Data data source is a collection of tables you can use to build user call data reports in Edify App.
In this article
The User Call Data data source is one of several data sources available for creating reports in Edify App. To learn more about data sources in general, please see: Overview: Data sources for reports (Edify App).
With the User Call Data data source, you can create reports that show you the technical information behind phone calls involving users on your teams.
This data source contains tables and columns that show you local caller and remote caller data. The local caller is the user on your Edify account involved on the phone call, while the remote caller is the third-party involved in the phone call.
You can use this data source to retrieve information like:
Who was the local caller and who was the remote caller on a phone call?
What were the phone numbers of the participants on the phone call (in various formats)?
How was the call quality for a specific phone call (represented as packets sent, packets received, and packets lost)?
What are the total outbound calls created yesterday?
How many inbound calls were processed through my Edify account this month?
Was a specific phone call recorded?
How long was a phone call?
This data source shows you information about phone calls regardless of whether the call was made by one of your users or received by one of them.
To see data framed from the perspective of inbound calls received by your users, see: Data source: Inbound Call Data (Edify App).
To see data framed from the perspective of outbound calls made by your users, see: Data source: Outbound Call Data (Edify App)
This article provides common use cases for this data source and a list of tables available when building a report based on this data source.
The most commonly created report with this data source is a user call data report.
With a user call data report, you can see the technical details of phone calls processed on your Edify account.
For example, you could use a user call data report to show:
How many packets were sent during the phone call?
How many packets were lost?
What kind of transport protocol was used on the call?
Who created the phone call on the account?
When was it created, how long was the call, and was it recorded?
The User Call Data data source consists of only the Edify database tables related to the tables that you need when building reports with this data source. This ensures you have access to the data you need for building reports relevant to this specific data source.
Below are the tables available when creating a report with this data source. Click any of the links below to view column documentation for each table.
Contains general information related to your organization’s Edify account.
This information includes your organization’s name, address, and other basic configuration details.
Contains information about calls involving an Edify user regardless of whether the call was inbound or outbound.
This information includes the names and numbers of parties on the call and the quality of the call.
Contains general information for users on your organization’s Edify Account.
This information includes users’ name, title, and work contact information.