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This article contains column documentation for the Workflow Session History table in the Analytics workspace in App.
The Workflow Session History table contains information related to past workflow sessions.
A workflow session is a unique instance of a workflow. A workflow can be triggered in two ways:
Event trigger (like a customer calling a phone number)
Schedule trigger (like a specific date arriving)
Once triggered (regardless of cause) a workflow session is created. The workflow session represents the system processing through the individual modules of the workflow.
The Workflow Session History table tracks historical information related to workflow sessions. When an active workflow session finishes processing a module in a workflow, a record is created in the Workflow Session History table.
So, the Workflow Session History shows workflow sessions:
That have been entirely processed and completed; and,
The completed modules of sessions that are still in progress.
This table is included in the following data sources. Click any of the links below to learn more about the data source, including its purpose and any other associated tables.
This section alphabetically lists and describes each of the columns in the Workflow Session History table.
Contains the recorded date and time of when the workflow session history record was created.
Contains text transcribed from the customer's voice on a call. This text is used by workflow modules like the Say + Intent module in workflows.
Contains the order the workflow module was executed in the workflow session. The first module is “1”, the second module is “2”, the third module is “3”, etc.
Contains the identifier of the workflow items that preceded this workflow item.
This field is obsolete.
Contains the identifier of the workflow associated with the workflow session.
Contains the identifier of the completed workflow item represented by the workflow session history record.
Contains the unique identifier of the workflow session history record. This field represents an individual module in a workflow session that has completed processing.
Contains the identifier of the workflow session.
Contains the identifier of the workflow session.