Accept a voicemail interaction
(Edify App)

This article explains how to accept a voicemail interaction in Edify App.

Steps

1. In Edify App, open the Queue workspace.

2. Ensure your CX Status is set to Start Receiving Interactions and your User Status is set to Available.

3. Click Accept.

4. Review the voicemail in the feed tab.

5. Click the phone icon to call the customer back.

Read more

• Overview: Interaction feed tab (Edify App)

• Accept a callback interaction (Edify App)