Accept a voicemail interaction
(Edify App)

Edify App > Queue > Interactions > Accept a voicemail interaction (Edify App)

This article explains how to accept a voicemail interaction in Edify App.


1. In Edify App, open the Queue workspace.

2. Ensure your queue status is set to "Start Receiving Interactions" and your user status is set to "Available."

3. When receiving a Voicemail interaction from Edify, quickly review the details posted by Hammond in the messaging tab.

4. Click Accept.

5. Proceed with the interaction as necessary.