Overview: Outbound interactions in Queue
(Edify App)

Edify App > Queue > Outbound interactions in Queue (Edify App)

This article provides an overview of outbound interactions that are created from a queue in Edify App.

In this article


The create outbound interactions workspace is where you create interactions from any of your assigned queues to either contact a customer or assign yourself a task.

You can create the following types of interactions:

Note: Not all users have access to all interaction types.

Visual breakdown

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