Shortcut to opening interactions in the Queue Home list (Edify App)

Edify App > Queue > Shortcut to opening interactions in the Queue Home list (Edify App)

This article covers a shortcut you can use to open interactions in the Queue Home list in Edify App.

Steps

1. Log into Edify App at app.edify.cx.

2. Open the Queue workspace.

3. Open the Queue menu.

4. Select Home.

5. On your keyboard, press: Control + Shift + O.

6. Notice a modal pops on your screen.

7. In the modal, open the view menu.

8. Select the method you want to view the interaction, either Public, Private, or Owner.

9. Click into the Interaction ID field.

10. Enter the interaction ID for the interaction you want to open.

11. Press Enter / Return on your keyboard.

12. Notice the requested interactions opens as an interaction tab on your screen.