Create an outbound task in Queue (App)

This article explains how to create an outbound task in Queue in App.

Steps

1. Log into the App at app.avaya.cx.

2. Open the Queue workspace.

3. Open the Queue menu.

4. Select Home.

5. Open the outbound queue menu.

6. Select the queue you want to create the interaction from.

7. Open the interaction type menu.

8. Select Task.

9. Click the create interaction button.

10. Proceed with the interaction as usual.

Read more

• Create an outbound phone call in Queue (App)

• Create an outbound email in Queue (App)

• Create an outbound fax from an interaction (App)

• Create a custom view for Home list in Queue (App)