Accept an interaction (Edify App)

Edify App > Queue > Interactions > Accept an interaction (Edify App)

This article explains how to accept an interaction in Edify App.

In this article

Overview

You’re able to accept interactions when you meet the following criteria:

  • You’re logged into a queue

  • Your CX status is logged in

  • Your status is set as available

Once these criteria have been met, you can receive an interaction at any time. This article explains how to accept an interaction.

Steps

1. Once you’re logged into a queue, wait until you receive an interaction.

2. When you receive an interaction, you’ll be notified with a ringing sound and a bar on the top of your screen.

3. Click the Accept button to accept the interaction.