Respond to an IVR prompt from the softphone (Edify App)

Edify App > Softphone > Respond to an IVR prompt from the softphone (Edify App)

This article explains how to respond to an IVR (interactive voice response) prompt from the softphone in Edify App.

In this article

Enter a DTMF response by typing

1. Log into Edify App at app.edify.cx.

2. From a live call, click into the DTMF field.

3. Press the numbers(s) on your keyboard that correspond to the appropriate menu option.

4. Proceed with the call as necessary.

Enter DTMF with the keypad

1. Log into Edify App at app.edify.cx.

2. From a live call, click the keypad button.

3. Click the keypad number(s) that correspond to the appropriate menu option.

4. Proceed with the call as necessary.