Send a call from softphone to another device (Edify App)

This article explains how to send a call from softphone to another device in Edify App.

In this article

Send call to your mobile device

Before completing this type of transfer, ensure that you have a mobile phone number associated with your account. Update your mobile phone number in the Basic container of your profile settings.

1. Open the transfer menu.

2. Select Mobile Phone.

3. Notice your softphone call session ends and the softphone workspace closes.

Send call to your forwarding (FW) number

​​Before completing this type of transfer, ensure that you have a forwarding phone number associated with your account. Update your forwarding phone number in the Voice container of your profile’s call settings.

1. Open the transfer menu.

2. Select FW Number.

3. Notice your softphone call session ends and the softphone workspace closes.

Send call to your desk phone

To access this option, your Edify admin must provision at least one desk phone to your user in Edify Console.  

1. Open the transfer menu.

2. Select the desired desk phone option.

3. Notice your softphone call session ends and the softphone workspace closes.