Transfer calls to an external number from softphone (App)

This article explains how to transfer call to an external number from softphone in App.

In this article

Overview

In App, you can transfer softphone calls to external numbers. While on a softphone call, you’ll start the transfer process by opening the Transfer (see annotation A in the screenshot below) and selecting Custom. 

From here, there are three ways that you can transfer calls to an external contact or number:

• Attended transfer: Complete an attended transfer if you want to warmly hand off the caller to your external contact.

• Attended conference transfer: Complete an attended transfer and then bring all the callers together into one conference conversation. Read Conference a person into a call for more details.

• Blind transfer: Complete a blind transfer if you want to send the caller directly to your external contact.

For more information on the types of transfers, check out the Overview: Softphone transfers (App) article.

Attended transfer to external number or contact

1. While on an active call through the softphone, open the transfer menu.

2. Select Custom.

3. Initiating the attended transfer.

1. Type the phone number into the Number or Contact field

2. Click the Add+ button.

3. Notice the system instantly places the caller on hold and starts calling the external number.

4. Wait for the external person to answer.

4. Completing the attended transfer

1. Once they answer the attended transfer, you'll be connected and you can speak to the external person while the caller is on hold.

2. When you’re ready for the hand off to the external person, click the Transfer button to complete the attended transfer.

3. Notice the call ends for you and the softphone workspace closes.

Blind transfer to number or contact

1. While on an active call through the softphone, open the transfer menu.

2. Select Custom.

3. Type the phone number into the Number or Contact field.

4. Click the Transfer button.

5. Notice the system instantly starts transferring the caller to the external person.

Notice your softphone call ends and the softphone workspace closes.