Return a missed call (Edify App)

Edify App > Softphone > Return a missed call (Edify App)

This article explains how to return a missed call in Edify App.


1. Log into Edify App at

2. Click the softphone icon to open the workspace.

3. Click the call history tab.

4. Search or scroll to the record you want to call back.

5. On the record, click the phone/extension number to initiate the outbound call.

6. Notice the on call actions workspace is automatically presented; you are now on a live call.