Transfer calls to a coworker from softphone (Edify App)
This article explains how to transfer calls to a coworker from softphone in Edify App.
In this article
When on a call through the softphone, you’ll start the transfer process by opening the Transfer (A) menu and selecting ‘Custom’. From there, there are three ways that you can transfer calls to a coworker. They are:
Attended transfer: Complete an attended transfer if you want to warmly hand off the caller to your coworker.
Attended conference transfer: Complete an attended transfer and then bring all the callers together into one conference conversation. Read Conference a person into a call for more details.
Blind transfer: Complete a blind transfer if you want to send the caller directly to your coworker.
Voicemail transfer: Send the call to your coworker’s voicemail so that they can leave them a voicemail message.