Search Channels (A): The Search Channels field gives you the ability to quickly search for and locate a specific Channel or Direct Message that you are a member of.
Channels (B): The Channels menu is where users create and manage public or private conversations between multiple users. Private channels are marked with the lock icon. Public channels are marked with an octothorpe (#) icon. Each channel can also support voice calls if your Edify admin provisions a phone number to it in Console.
Direct Messages (C): The Direct Messages menu is where users create and manage private, direct conversations between you and a coworker or you and multiple coworkers. If your DID is provisioned to receive SMS messages, conversations between you and external phone numbers are managed here as well. This area also displays your coworkers’ user statuses. Each direct message can also support voice calls if your Edify admin provisions a phone number to it in Console.
Notification (D): Notifications are how users see chat alerts to signal the arrival of a new, inbound message. If your browser settings are set to allow notifications from Edify, you can also see and hear alerts in the top right corner of your screen.
Messaging (E): From the selected channel or direct message, the messaging area is where you create and send messages. The current messaging formats are - typed messages, Gifs, files, and emojis. Once you send a message, you can hover over the message to either delete or edit it. You can only edit your own messages.
Conference Info (F): The Conference Info button allows you to join a Sync video conference for the active messaging channel. In the image above, click the Conference Info button to join the Sync video conference session.
Channel settings button (G): The settings panel is where you can update channel or direct message details, like renaming the channel, adding/removing users, or archiving the conversation.
Profile details (H): The Profile details panel is where you can quickly find the contact information for another Edify chat user. Open a user’s profile by clicking their name within the message thread of a conversation. The selected user’s profile displays the following: user status, name, email address, extension, and mobile phone number (if applicable). Click the user’s email address to send an email and/or click the extension or mobile phone number to create an outbound call to that user through your softphone.