Create an outbound call on Android (Edify App Mobile)

Edify App > Mobile > Create an outbound call on Android (Edify App Mobile)

This article explains how to create an outbound phone call from Edify App Mobile on Android devices.

In this article

Overview

On Edify App Mobile for Android, you can place an outbound call with the softphone, located in the toolbar at the bottom of the screen.

Before you can make outbound calls from the softphone, you need to configure your user profile settings to include a mobile phone number. Once you add a mobile phone number, you’ll be able to make outbound calls from the softphone on Edify App Mobile on Android.

This is how making an outbound call works:

Note: If you want to send inbound calls directly to your mobile device, you need to update your inbound call routes in your call settings.

See the section below for step-by-step instructions on how to create an outbound call from Edify App Mobile.

Steps

Follow the steps below to create an outbound call from Edify App Mobile for Android. 

1. Launch Edify App Mobile and log into your account.

2. Tap the Softphone icon in the toolbar at the bottom of the screen.

3. On the dial screen, tap the numbers to dial the phone number you want to call. Then, click the green Call button.

4. Once you click the green Call button, you’ll soon receive a phone call from your Edify DID number. Answer the call, and Edify will start to automatically call the phone number you dialed.

5. Once you answer the call, Edify will automatically route the call to the number you dialed.