Create an outbound call on iOS (Edify App Mobile)
This article explains how to create an outbound phone call from Edify App Mobile on iOS devices.
In this article
Overview
On Edify App Mobile, you can place an outbound call with the softphone, located in the toolbar at the bottom of the screen.
Edify App Mobile for iOS supports two types of calling modes:
SIP
Mobile
SIP calling works by using the softphone itself on Edify App Mobile as an endpoint for making calls. Mobile calling works by Edify placing a call to your mobile phone number (configured in your user profile settings).
Once you accept the call from your DID, you’re ready for Edify to dial the other party to complete the calling process; so, Edify automatically starts calling the phone number you dialed. The called party will see an incoming call from your work DID.
With SIP calling, you don’t need to do any sort of configuration. You can simply dial a number, and Edify will complete the phone call from the mobile app.
With mobile calling, you need to configure your user profile settings to include a mobile phone number. Once you add a mobile phone number, you’ll be able to make outbound calls from the softphone on Edify App Mobile.
This is how making a mobile outbound call works:
You dial the phone number you want to call to start the process.
After clicking the Call button, Edify calls your mobile number from your Edify DID number.
Once you accept the call from your DID, you’re ready for Edify to dial the other party to complete the calling process; so, Edify automatically starts calling the phone number you dialed. The called party will see an incoming call from your work DID.
Note: If you want to send inbound calls directly to your mobile device, you need to update your inbound call routes in your call settings.
See the section below for step-by-step instructions on how to create an outbound call from Edify App Mobile.
Steps
Follow the steps below to create a SIP or mobile outbound call from Edify App Mobile for iOS.
SIP calling
1. Launch Edify App Mobile and log into your account.
2. Tap the Softphone icon in the toolbar at the bottom of the screen.
3. Make sure the SIP / Mobile toggle in the bottom-right corner of the screen is set to SIP.
4. On the dial screen, tap the numbers to dial the phone number you want to call.
5. When you're ready to place the call, click the green Call button.
6. Edify will begin to dial the number you dialed.
Mobile calling
1. Launch Edify App Mobile and log into your account.
2. Ensure your mobile phone number is added to your profile settings.
3. Tap the Softphone icon in the toolbar at the bottom of the screen.
4. Make sure the SIP / Mobile toggle in the bottom-right corner of the screen is set to Mobile.
5. On the dial screen, tap the numbers to dial the phone number you want to call.
6. When you’re ready to place the call, click the green Call button.
7. Once you click the green Call button, you’ll soon receive a phone call from your Edify DID number. Answer the call, as this will reroute you to the phone number you dialed.
8. Once you answer the call, Edify will dial the phone number you dialed. The caller ID for the called party will be your Edify work DID.
