Create an outbound call on iOS (Mobile)
This article explains how to create an outbound phone call from the Avaya.cx mobile app on iOS devices.
In this article
Overview
On the Avaya.cx mobile app, you can place an outbound call with the softphone, located in the toolbar at the bottom of the screen.
App Mobile for iOS supports two types of calling modes:
SIP
Mobile
SIP calling works by using the softphone itself on App Mobile as an endpoint for making calls. Mobile calling works by the system placing a call to your mobile phone number (configured in your user profile settings).
Once you accept the call from your DID, you’re ready for the system to dial the other party to complete the calling process; so, the system automatically starts calling the phone number you dialed. The called party will see an incoming call from your work DID.
With SIP calling, you don’t need to do any sort of configuration. You can simply dial a number, and the system will complete the phone call from the mobile app.
With mobile calling, you need to configure your user profile settings to include a mobile phone number. Once you add a mobile phone number, you’ll be able to make outbound calls from the softphone on App Mobile.
This is how making a mobile outbound call works:
You dial the phone number you want to call to start the process.
After clicking the Call button, the system calls your mobile number from your Avaya.cx account DID number.
Once you accept the call from your DID, you’re ready for the system to dial the other party to complete the calling process; so, the system automatically starts calling the phone number you dialed. The called party will see an incoming call from your work DID.
Note: If you want to send inbound calls directly to your mobile device, you need to update your inbound call routes in your call settings.
See the section below for step-by-step instructions on how to create an outbound call from App Mobile.
Steps
Follow the steps below to create a SIP or mobile outbound call from App Mobile for iOS.
SIP calling
1. Launch the Avaya.cx mobile app and log into your account.
2. Tap the Softphone icon in the toolbar at the bottom of the screen.
3. Make sure the SIP / Mobile toggle in the bottom-right corner of the screen is set to SIP.
4. On the dial screen, tap the numbers to dial the phone number you want to call.
5. When you're ready to place the call, click the green Call button.
6. The system will begin to dial the number you dialed.
Mobile calling
1. Launch mobile app and log into your account.
2. Ensure your mobile phone number is added to your profile settings.
3. Tap the Softphone icon in the toolbar at the bottom of the screen.
4. Make sure the SIP / Mobile toggle in the bottom-right corner of the screen is set to Mobile.
5. On the dial screen, tap the numbers to dial the phone number you want to call.
6. When you’re ready to place the call, click the green Call button.
7. Once you click the green Call button, you’ll soon receive a phone call from your Avaya.cx DID number. Answer the call, as this will reroute you to the phone number you dialed.
8. Once you answer the call, the system will dial the phone number you dialed. The caller ID for the called party will be your Avaya.cx work DID.
