Mute a call on an interaction
(Edify App)
Edify App > Queue > Interactions > Mute a call on an interaction (Edify App)
This article explains how to mute a call on an interaction in Edify App.
Steps
Steps
1. From an active interaction, click the customer details tab.
2. Navigate to the interaction controls.
3. Click the mute button.
Note: The customer can’t hear you, but you can still hear them.
4. Click the mute button again to speak to the customer.
Read more
Read more