Mute a call on an interaction
(Edify App)

This article explains how to mute a call on an interaction in Edify App.

Steps

1. From an active interaction, click the customer details tab.

2. Navigate to the interaction controls.

3. Click the mute button.

Note: The customer can’t hear you, but you can still hear them.

4. Click the mute button again to speak to the customer.

Read more

• Overview: Interaction call controls (Edify App)