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App > Queue > Interactions > Put a call on an interaction on hold (App)
This article explains how to put a phone call (voice interaction) on hold in App.
In this article
In this article
Put a call on hold
Put a call on hold
Click the Hold button in the customer details tab.
The hold button turns white to indicate that the customer is on hold. The customer will hear hold music, and you will no longer be able to hear the customer.
Take a call off hold
Take a call off hold
Click the Hold button again to resume the call with the customer.
The hold button will turn purple to indicate that the call has resumed.
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