Review a completed coaching scorecard
(Edify App)

Edify App > Queue > Interactions > Review a completed coaching scorecard (Edify App)

This article explains how to review a completed coaching scorecard in Edify App.

Reviewing a completed scorecard can also be referred to as marking the scorecard as read.


1. From the Home list, select the completed interaction that you want to complete a new scorecard for.

2. From the selected interaction, click on the coaching tab.

3. Click the Scorecards tab.

4. Navigate to the completed scorecards list and select a scorecard to view.

5. Review the score information.

6. Click the Mark As Read button to remove the unread notification.