Review customer journey record
(App)

This article explains how to review a customer journey record in App.

Steps

1. From an active interaction, click the journey tab.

2. In the journey mapping panel, navigate to the record you want to open.

3. Click the record you want to review.

4. Review the interaction’s segment data as needed

5. Optional: Click Open Interaction to review the selected interaction in greater detail.

Read more

• Overview: Interaction journey tab (App)

• Overview: Interaction call controls (App)

• Overview: Queue tab settings (Console)