Start and stop recording
of a call on an interaction
(Edify App)

Edify App > Queue > Interactions > Start and stop recording of a call on an interaction (Edify App)

This article explains how to start and stop recording of a call on an interaction in Edify App.

Steps

1. From an active interaction, click the customer details tab.

2. Navigate to the interaction controls.

3. Click the call recording button.

4. Notice that the button starts blinking indicating that it is actively recording.

5. When you are ready to stop recording, click the call recording button again.

6. Proceed with the voice interaction.