Overview: Voicemail container in Profile Settings (App)

This article provides an overview of voicemail settings in App.

Overview

The Voicemail container under Profile Settings in App, is where you can configure your voicemail settings.

If voicemail is disabled, all inbound softphone calls will ring for the user for the duration set in the Ring Time field of the Voice container (found under Call Settings). However, the caller’s phone will continue ringing until the caller hangs up. When a new account is created all the voicemail toggles are enabled by default.

These settings are also available for an admin to change in Console (Account > Users > [User]). The system respects the most recent updates to the settings.

Container breakdown

Voicemail Enabled

This toggle turns the voicemail on and off. The voicemail toggle is enabled by default when a new account is created.

• Enabled - Callers can leave a voicemail message for the user once the call reaches the duration set in the Ring Time field (App > Settings > Call Settings tab).

• Disabled - Callers can’t leave a voicemail message for the user after the call reaches the duration set in the Ring Time field.

Email Enabled

This toggle controls whether a user receives an email notification when they receive a new voicemail message.

• Enabled - The user receives an email notification each time they get a voicemail message.

• Disabled - The user doesn’t receive an email notification when they receive a voicemail message.

Transcribe Enabled

This toggle controls whether a user receives a transcription of the voice message in the email notification and in the softphone. Email Enabled must be enabled for the transcription to be sent in the email notification. However Email Enabled doesn’t have to be enabled for voicemail transcription in the softphone.

• Enabled - The user receives a transcription of the voice message in their email notification.

• Disabled - The user doesn’t receive a transcription of the voice message in their email notification.

Email Joke Enabled

This toggle controls whether a user receives a fun joke at the bottom of their email notification. The email jokes are puns intended to brighten your day. Email Enabled must be enabled for Email Joke Enabled to work.

• Enabled - The user receives a joke at the bottom of their email notification.

• Disabled - The user won’t receive a joke at the bottom of their email notification.

Email File Enabled

This toggle controls whether a user receives the audio file of the voicemail message in their email notification. Email Enabled must be enabled for Email File Enabled to work.

• Enabled - The user receives an audio file of the voicemail message attached to their voicemail notification.

• Disabled - The user doesn’t receive an audio file of the voicemail message attached to their voicemail notification.

Voicemail Greeting Type

This dropdown lets you choose whether a user’s voicemail greeting is text read aloud by a bot using text to speech or is an audio file that is played aloud.

• Text To Speech - Input text is vocalized by a bot using text to speech technology (TTS).

• Play - An uploaded audio file is played aloud.

The Greeting Type menu gives you the ability to define if you want your voicemail greeting to be read to callers by Hammond through text to speech or if you would like callers to hear an audio file, or, recording. 

Voicemail Greeting

The greeting area is either a text field or a menu, depending on the selection made in the Voicemail Greeting Type menu.

• If you selected Text To Speech as the greeting type, this field displays a text box for you to type your voicemail greeting message into.

• If you selected Play as the greeting type, the system will play the default user added voicemail.

Read more

• Overview: Voicemail container in Users (Console)