Overview: Account Settings workspace (Console)

This article gives an overview of the Account Settings workspace in Console.

In this article

Overview

In Console, the Account Settings workspace (Account > Account Settings) is where you can modify and update information concerning your organization’s account.

This workspace lets you modify account information such as your organization’s address, and general settings such as Time zone, Primary Caller ID, Authorized provider, E911 Recommendations, and basic Voicemail settings.

The Account Settings workspace includes the Primary Location and Settings containers.

Primary Location container

The Primary Location container stores your organization’s address. This information is used for billing and shipping purposes.

Settings container

The Settings container lets you modify the following settings:

Note: All settings in Account Settings will override individual settings for users.

• Timezone - The Timezone dropdown menu is where you set the primary timezone for where your organization conducts business. 

• Primary Caller ID - The Primary Caller ID dropdown menu is where you select the default Caller ID for your account. This menu will populate all the phone numbers available on your account. 

• Auth Provider - The Auth Provider field lets you select the Authorized Provider for your account. This will most likely be Edify unless SSO is enabled, in which case you can select the authorized SSO provider.

• E911 Recommendations - The E911 Recommendations toggle lets you set the E911 Recommendation setting for everyone on your account. E911 Recommendations check your individual IP address against the location set for your account. If they do not match, the E911 Location banner appears. Clicking on this banner opens the E911 Location Update modal.

  • • Enabled - E911 Recommendations will be enabled for every user on your account. 

    • Disabled - E911 Recommendations are set for individual users in Console (Account > Users > User > Basic container). See Overview E911 settings (Console).

• Voicemail - This Voicemail toggle allows you to manage the voicemail setting for your entire organization. When this is enabled, all users will have their voicemail setting enabled upon user creation. You can manage the voicemail setting on an individual basis, too, to ensure this setting meets the specific needs of each user.

• Voicemail To Email - The Voicemail to Email toggle controls whether an email is sent to the recipient of a voicemail to inform them of a new voicemail.

  • • Enabled - An email will be sent to the user when they receive a voicemail.

    • Disabled - An email will only be sent to a user if it is configured for them individually (either in Users in Console or in Profile in App).

• Voicemail To Email File - The Voicemail to Email File toggle controls whether the email sent to the recipient of a voicemail includes an attachment of the voicemail recording.

  • • Enabled - An attachment of the voicemail recording will be sent with the email sent to the recipient of a voicemail.

    • Disabled - An attachment of the voicemail recording will only be sent to the recipient of a voicemail if it is configured for them individually (either in Users in Console or in Profile in App).

Read more

• Overview: E911 settings (Console)