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Console > Integrations > Create an inbound webhook (Console)
This article explains how to create an inbound webhook in Console.
Overview
Overview
An inbound webhook is a method of receiving data from a third-application in your Avaya.cx account. With an inbound webhook, you can receive data automatically from a tool like Salesforce or Zendesk and have a workflow automatically process the data.
This article explains the basics of setting up an inbound webhook. To learn more about the specifics of getting an inbound webhook to receive data from a third-party source, click any of the links below corresponding to your preferred data format:
Continue reading this article to establish an inbound webhook in Console that you can hook up to another application.
Steps
Steps
1. Log into Console at console.avaya.cx.
2. Navigate to Account > Integrations > Inbound Webhook.
3. Click the New Inbound Webhook button in the top-right corner of the screen.
4. Fill out the following information:
Name: An identifier for the inbound webhook.
Type: The type of data the inbound webhook will handle.
Routing Type: This is always set to “Workflows”.
Routing Data: The specific workflow you want to run when this inbound webhook receives data.
Routing Version: The specific version of the workflow (defined in Routing Data) that you want to run.
Redirect URL: For inbound webhooks of the type “Generic” that are configured for form-data. This redirects the user to a defined internet address. This must be prepended with https://
Enabled: A checkbox that determines whether the inbound webhook runs when it receives data.
5. Click Save.
7. Once the webhook is created, click the Copy URL button to get the webhook’s endpoint address. This is the address you’ll use for sending data to the webhook.
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