Auto-provision a Polycom or Yealink desk phone (Console)

This article explains how to auto-provision a Polycom or Yealink desk phone in Console.

If your device doesn’t work as expected after performing these steps, please contact Avaya support at support@avaya.cx or chat with our technical support team. 

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Account > IP Endpoints.

3. Click the New Endpoint button in the top-right corner of the screen.

4. Fill out the Create IP Endpoint modal that appears, including:

• The name of the IP endpoint

• The MAC address of the endpoint (usually located on the bottom or back of the device)

• Who the endpoint should be assigned to.

5. Click the Save button in the bottom-right corner of the Create IP Endpoint modal.

6. Once you click the Save button, you’ll be presented with a configuration page for the IP Endpoint.

7. Click the pencil icon in the top-right corner of the Endpoint Settings container to configure the endpoint.

8. In the Endpoint Settings container, configure the following fields:

• Type: 

  • For a Polycom phone, choose Polycom.

  • For a Yealink phoke, choose Yealink.

• Model: Choose your phone’s model from the dropdown menu.

• Location: Choose the office location your phone will be located at.

• Time Zone: Select the time zone the phone will be in.

• Encrypted Calling: Select whether you want calls to be encrypted.

• Allow Hot Desking: Select whether you want the phone to support hot desking.

9. Click the Save button.

10. After you save your changes, send an email to support@avaya.cx with the MAC address(es) that you need added to your account.

11. Wait for confirmation from Avaya that the devices have been added.

12. Plug in the Polycom device.

13. Perform a factory reset of the device if it has been used prior to it being configured with an Avaya.cx account. You do not need to perform a factory reset on a new device that’s never been used.

14. Upon reboot, the device will automatically acquire the correct configuration from the device management server.

What to do if auto-provisioning fails

If your device doesn’t work as expected after performing these steps, please contact Avaya support at support@avaya.cx or chat with our technical support team.