Overview: Team Views (Edify Console)
This article provides an overview of Team Views in Edify Console.
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The Team View workspace in Edify Console (Account > Team Views) is where admins can create teams and add queue users to teams.
Teams provide queue users access to seeing real-time activity of their teammates. Members of a team can see the following details of each teammate:
A queue user can be assigned to an unlimited number of teams. Admins can create an unlimited number of teams and add or remove queue users from teams.
Once a team is created, Edify automatically creates a private chat channel in Edify App with each of the team members. Any new team members added will be automatically added to the private chat channel.
The Team Views workspace in Edify Console is where admins can configure team views. For more information about how team views are used in Edify App, see: Overview: Team View workspace (Edify App)