Disable Q Auto Pause (Edify Console)

Edify Console  > Account > Users > Disable Q Auto Pause (Edify Console)

This article explains how to disable Q Auto Pause in Edify Console.

The Max Missed Interaction Count is the number of interactions that a queue user can miss or reject before their status automatically updates to ‘Q Auto Pause’. See Q Auto Pause setting in Users (Edify Console)

Set this number to zero to disable Q Auto Pause for the user. The system won’t count the number of times a user misses or rejects an interaction and it won’t automatically change the user’s status to ‘Q Auto Pause’.

Steps

4. Type zero (0) into the Max Missed Interaction Count text field.

5. Click Save.