Overview: Basic container in Users (Console)

This article gives an overview of the Basic container in the Users workspace of Console.

Overview

The Basic container lets you customize a user's personal details on their behalf.

Every user can update some Basic settings in App (Settings > Edit Profile > Profile > Basic container). However, the following settings can only be changed in the Basic container in Console:

• User Enabled/Disabled

• E911 Location

• Billing Location

• Reports To

• Auth Provider

• Include in Directory

• App Theme

Much of the information recorded in this container is displayed for coworkers to reference through the softphone directory or when viewing the user's profile details in chat.

Container breakdown

User Enabled/Disabled toggle

The User Enabled/Disabled toggle lets you grant or restrict a user’s access to an avaya.cx account.

• Enabled: A user is automatically set to enabled status upon user creation. However, you will need to configure User Permissions to allow access to App and Console unless these permissions were pre-configured using a template.

• Disabled: Removes access to the system. The user is automatically logged out of the system if they are logged into App or Console. When you disable a user, their availability status changes to “Offline” and they are removed from any channels and teams that they were a part of. When you re-enable a disabled user, the settings configured prior to disabling the user are restored. This means they will be added to the channels and teams they were a part of before being disabled.

First Name

The user’s first name.

Last Name

The user’s last name.

Suffix

The user’s preferred suffix.

Title

The user’s work title.

Email

The email address the user uses to log into the system.

Mobile

The user’s mobile phone number. This is the number the system calls if the user routes phone calls to ‘Mobile’.

Language

The primary language of the user.

Time Zone

The time zone where the user mainly works.

Reports To

The user’s direct manager. The user and their coworkers can view this in the user’s profile details.

Auth Provider

The Auth Provider menu lets you configure the authentication provider for the selected user. Authentication providers are used to prove the identity of users or system processes. A common authentication provider is Okta.

Read more

• Overview: User Permissions container in Users (App)