Overview: Voicemail container in Users (Console)

This article provides an overview of the user voicemail settings configurable in Console.

Overview

The Voicemail container in the user workspace of Console is where you configure a user’s voicemail settings.

If voicemail is disabled, all inbound softphone calls will ring for the user until the caller hangs up. When a new account is created all the voicemail toggles are enabled by default.

Note: Individual users can change their Voicemail settings in App (Settings > Profile > Voicemail container).

Voicemail greeting

The voicemail greeting can be configured by either the admin or the user themselves. There are two options for configuring the voicemail greeting:

• Text to speech, where input text is vocalized by a bot using text to speech technology (TTS).

• Play, where a recorded audio file is played aloud.

These configurations tell the system how to manage a user’s inbound softphone calls once the call reaches the user’s set ring time, which can be configured by admins (voice container in a user’s profile within Console) and users (voice container under the call settings tab in the application).

Container breakdown

Enable Voicemail

This toggle turns the voicemail on and off.

• Enabled - Callers can leave a voicemail message for the user. The call rings until the total ring time of the call reaches the user’s ring time setting or the caller hangs up.

• Disabled - Callers can’t leave a voicemail message for the user. The call rings until the caller hangs up.

Voicemail to Email

This toggle controls whether a user receives an email notification when they receive a new voicemail message.

• Enabled - The user receives an email notification each time they get a voicemail message.

• Disabled - The user doesn’t receive an email notification when they receive a voicemail message.

Voicemail to Email Attachment

This toggle controls whether a user receives the audio file of the voicemail message in their email notification. Voicemail to Email must be enabled for Voicemail to Email Attachment to work.

• Enabled - The user receives an audio file of the voicemail message attached to their voicemail notification email.

• Disabled - The user doesn’t receive an audio file of the voicemail message attached to their voicemail notification email.

Voicemail Transcription

This toggle controls whether a user receives a transcription of the voice message in the email notification. Voicemail to Email must be enabled for Voicemail Transcription to work.

• Enabled - The user receives a transcription of the voice message in their email notification.

• Disabled - The user doesn’t receive a transcription of the voice message in their email notification.

Email Joke

This toggle controls whether a user receives a fun joke at the bottom of their email notification. The email jokes are puns intended to brighten your day. Voicemail to Email must be enabled for Email Joke to work.

• Enabled - The user receives a joke at the bottom of their email notification.

• Disabled - The user doesn't receive a joke at the bottom of their email notification.

Greeting Type

This dropdown lets you choose whether a user’s voicemail greeting is text read aloud by Hammond using text to speech or is an audio file that is played aloud.

• Text To Speech - Input text is vocalized by a bot using text to speech technology (TTS).

• Play - An uploaded audio file is played aloud.

The Greeting Type menu gives you the ability to define if you want callers to hear your voicemail greeting either by Hammond through text to speech or by listening to an audio file, or, recording.

Greeting

The greeting area is either a text field or a menu, depending on the selection made in the Greeting Type menu.

• If you selected Text To Speech as the greeting type, this field displays a textbox for you to type your voicemail greeting message into.

• If you selected Play as the greeting type, this area displays a menu where you can select the audio file that you want to use for your voicemail greeting.