Upload or delete audio files (Console)

This article explains how to upload or delete audio files in Console.

Overview

In Console, the Audio Upload workspace under the CX menu is where admins can manage all of the audio files and recordings associated with their organization’s account.

This article covers the steps on how to upload or delete audio files. It also covers the different types of files you can upload.

Visual breakdown

Uploading an audio file

• Name: The Name field is where you specify a title for the recording. This name is how you’ll identify the file elsewhere in Console (like when configuring audio for a queue).

• File Name: The File Name field is where you select the file you want to upload. Click the audio document icon to select a file on your computer to upload. 

  • • Note that all audio files must be .mp3 and cannot exceed 50 MB.

• Type: The Type field is where you specify the role of the uploaded file. There are three options:

  • • Announcement: This recording type applies to files that you want to use in your workflow process (instead of text to speech synthesis). For example, Announcement files populate when you configure Say, Say+Intent, and Attendant modules to use an Audio Prompt. 

    • Music: This recording type applies to files that you might use during transitional periods within your workflow. For example, these files could be used as hold music when a phone interaction is being transferred or placed on hold. 

    • Voicemail Greeting: This recording type applies to audio files that you intend to use for any voicemail that a caller might encounter. These recordings could be used for a person or a queue voicemail.

Steps

This section explains how to either upload or delete an audio file.

Tip: When you need to update a recording file, delete the old file and upload a new recording. 

Tip: If you delete an active recording file, make sure to connect the new audio file where the previous file was being used.

Upload a file

1. Log into Console at console.avaya.cx.

2. Navigate to CX > Audio Upload.

3. Click the New Audio File button in the top-right corner of the screen.

4. Enter the details into the New Audio File modal. Click the New File icon to select a file from your computer to upload.

5. Click Save.

Delete a file

1. Log into Console at console.avaya.cx.

4. Click the pencil icon in the top-right corner of the Audio File container.

5. Click the Delete button.

6. A confirmation modal will appear. Click Yes to proceed with deletion.

After clicking Yes, you’ll be returned to the Audio Uploads workspace.