Configure a message workflow for a queue (Edify Console)
Edify Console > Queues > Configure a message workflow for a queue (Edify Console)
This article explains how to configure a message workflow for a queue in Edify Console.
Steps
Steps
1. Log into Edify Console at console.edify.cx.
2. Navigate to Queues > Queues.
3. Select the queue you want to configure a message workflow for.
4. Navigate to the Message Workflows container.
5. Click the pencil icon in the top-right corner of the container.
6. For any of the message types (Message From User, Message From Customer, System Message), select a workflow and and a version.
7. Click the Save button in the bottom-right corner of the container to save your changes or the x button in the top-left corner to cancel.