Configure custom tabs for a queue (Edify Console)

Overview

In Edify Console, the Custom Tabs container under the Queues workspace is where you can add, modify, or delete Custom Tabs. Custom tabs let you display a website or application into the container in Edify App to be referenced during an interaction.

Steps

1. Log into Edify Console at console.edify.cx.

2. Navigate to Queues > Queues.

3. Select the queue you want to configure custom tabs for.

4. Navigate to the Custom Tabs container.

5. Click the pencil icon in the top-right corner of the container.

Add an Icon, Label, and URL for your custom tab.

• Use the Allow permissions field to add iFrame permissions if they are needed for the page you want to display.

7. Click Save or click the x button in the top-right corner to cancel.